Return Window: You have 3 calendar days from the date of receipt to request a return.
Eligibility for Return: Returns are only accepted for items with a manufacturing defect or if the product is received in a damaged or defective condition. Returns are not eligible for products ordered in the wrong model, design, color, or type.
Incorrect Product Delivery: In cases of incorrect product delivery, a free replacement will be provided.
Condition of Return: The item must be unused, in its original packaging, and include proof of purchase (receipt). Any item that does not meet these criteria may not be eligible for return.
Color Disclaimer: Due to screen display settings (brightness, contrast, resolution), slight color variations may occur, and are not considered a defect.
Replacements and Refunds
Free Replacement or Refund Conditions: Replacement or refund requests can be made if:
The item has a manufacturing defect (e.g., fitting issues, print alignment issues, blurred print).
The item is physically damaged upon receipt (with proof via unpacking/unboxing video).
The item is missing parts or accessories (with proof via unpacking/unboxing video).
The item differs from its description on the product detail page.
The item is defective or non-functional (with proof via unpacking/unboxing video).
Request Window: You have 3 calendar days from the date of receipt to request a replacement or refund.
Processing Time: Once approved, refunds will be initiated within 24 working hours. The amount should reflect in your bank account within 5–7 working days, depending on your bank’s processing time.
Manufacturing Defects
Defects Covered: Fitting issues, spots on print, major alignment issues, blurred print.
Exclusions: Minor color differences, slight alignment discrepancies, button/fingerprint/camera cut variations, logo alignment, or soft print cover edges are not considered manufacturing defects.
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